Discover how the University of South Florida moved past the “data deluge” to unlock trapped revenue and scale patient care without adding headcount.
Continuous monitoring of cardiac implantable electronic devices (CIEDs) is a guideline-directed standard of care, delivering earlier arrhythmia detection and improved patient outcomes. But as remote monitoring programs expand, the sheer volume of device data—paired with complex documentation, billing, and compliance requirements—often outpaces the capacity of clinical teams. Murj® was built to solve this problem, unifying multi-manufacturer device data, automating workflows, and integrating directly with EHR systems to enable efficiency at scale.
The University of South Florida’s cardiology team monitors over 4,000 patients with CIEDs. Prior to Murj, the operational burden of managing device data and billing created a challenging economic model that limited growth. In February 2023, USF implemented the Murj CIED Management Platform to standardize workflows, reduce manual effort, and create a scalable foundation for both clinical and financial performance.
With Murj as its system of record, USF went further—launching a targeted optimization effort that aligned IT integration, clinical operations, and revenue cycle processes around the platform.
An IT-centric approach to integration:
- Direct connectivity: By connecting Murj engineers directly with hospital IT, the team bypassed communication layers and expedited interface troubleshooting.
- System remediation: Technical experts mapped dependencies and ensured the interface between the CIED system and the EMR was correctly configured for optimal data flow.
- Proactive system health monitoring: A weekly error report process was established to identify patient IDs failing to transmit to the EMR, allowing for immediate IT intervention before backlogs escalated.
The result was transformational: over a two-year period, the clinic more than doubled its annual CIED monitoring revenue while maintaining a constant headcount. Murj didn’t just support growth—it made it sustainable, proving that the right platform can turn remote monitoring from an operational burden into a high-performing, revenue-positive program.
Download the full report to learn the specific technical and operational strategies USF used to bridge the gap between IT and Clinical care.
Key takeaways
- Maximize revenue through system integration: USF saw total collections more than double in just two years, adding nearly half a million dollars in annual revenue
- Scale patient care without increasing headcount: The clinic absorbed a 67 percent increase in patient volume without adding a single member to the monitoring staff
- Drastically reduce billing cycle times: Automating manual tasks, such as scanning PDFs and manual order entry, allowed USF to decrease time to bill by 62% compared to previous years
- Practical Tips for a Successful Implementation: Success depended on clear project ownership, direct connectivity between vendor engineers and hospital IT, and proactive error monitoring.
Lead author
Jason Kessler, MSHI
Associate Director of Clinical Data Management & Health Informatics
University of South Florida, Tampa, Fla.
Co-authors
Courtney Anderson
Account Manager
Murj, Santa Cruz, Calif.
Michael Dufresne, MBA, BSE
VP of Medical Affairs and Clinical Education
Murj, Santa Cruz, Calif.
Timothy M. Stivland, MBA, BSE
Chief Executive Officer
Kodiak Ridge Consulting, St. Paul, Minn.
