Today’s providers and staff face significant challenges managing patients with cardiac implantable electronic devices (CIEDs), primarily due to the “data deluge” from persistent remote monitoring. Even with available data management software, many CIED clinics struggle to achieve promised efficiencies and optimize workflows, often remaining bogged down by complex, time-consuming manual processes.
Deborah Heart and Lung Center, an independent specialty hospital, experienced these very issues firsthand. Its heart failure (HF) and electrophysiology (EP) device clinic manages approximately 3,800 device patients, generating a staggering 60,000 remote transmissions annually. Despite transitioning to a service-based CIED data management solution in 2016—a move aimed at improving workflow efficiency and supporting its growing patient population—Deborah still contended with problematic clinical workflows, communication breakdowns, and inefficient billing practices.
The sheer volume of remote transmissions proved difficult to manage, even with third-party service support complementing its data management software. Recognizing that significant opportunities for operational efficiency remained, Deborah sought a comprehensive solution to these persistent operational challenges, indicating a need for further refinement and a focus on broader strategic goals.
This journey culminated in the adoption of Murj as its CIED data management solution, finally providing the breakthrough Deborah needed. Murj directly addressed its strategic goals for improved efficiency and enhanced patient care.
Uncover how Deborah slashed clinic workload and unlocked significant new revenue.
Key takeaways
- Growth and scalability: Deborah managed a 44 percent increase in cardiac device patients without adding staff.
- Streamlined operations: Remote monitoring transmission reviews were reduced by 33 percent, leading to substantial efficiency gains.
- Cost savings and increased revenue: Annual savings of $973,100 were realized from optimized remote monitoring processes, and $663,000 in new revenue was generated, including $597,000 from a new Murj-enabled HF monitoring program.
- Accelerated ROI: With a rapid 30-day implementation, Murj’s CIED patient management solution quickly delivered substantial operational efficiency and financial gains.
Authors
Courtney Anderson
Account Manager
Murj, Santa Cruz, Calif.
Janet Bennet, MBA, FACHE
Vice President of Cardiology Product Line
Deborah Heart and Lung Center, Browns Mills, N.J.
Mike Dufresne, MBA, BSE
Vice President of Product
Murj, Santa Cruz, Calif
Valerie Harris, RN, BSM
Director of Cardiology Services
Deborah Heart and Lung Center, Browns Mills, N.J.
Timothy M. Stivland, MBA, BSE
Clinical Advisor
Kodiak Ridge Consulting, St. Paul Minn.
