Episode 21: Scaling compassionate care in the modern CIED clinic

This episode of The Pulse delves into the incredible story of how New Jersey Cardiology Associates (NJCA) transitioned from legacy device management software to Murj to automate workflows and eliminate manual data bottlenecks. Discover how a lean clinical team of five—responsible for managing 5,000+ patients—navigated a looming contract deadline and cleared a daunting 600-patient backlog in just two weeks, setting a new zero-backlog daily standard.

Gain valuable insights into…

• Scaling compassionate care alongside rapid efficiency: How NJCA balances a zero daily backlog with high-touch personal outreach
• Overcoming technological and database hurdles: The importance of identifying truly active patients within an inflated legacy database and leveraging integration to protect patient care and clinic revenue
• Reducing alert fatigue and administrative burden: Learn how to filter out non-actionable transmissions while leveraging close vendor collaboration to ease tech transitions and build staff confidence